GENERAL FAQs.
What is colostrum and where does it come from?
Colostrum is the first milk produced by the mammary glands of mammals immediately following delivery of the newborn. Our colostrum comes from the bovine (cows) at Royal Dairy. Rich in antibodies and nutrients, colostrum is given to each baby calf just hours after they are born to supercharge their immune systems. The momma cows at Royal Dairy produce a lot of extra colostrum, so we decided to create Nurst to bring the benefits of this raw, natural ingredient to your skin. We ensure that every calf receives more than enough colostrum before we collect the surplus.
Who is Royal Dairy?
Royal Dairy is a family-owned farm in Royal City, WA. The recipient of the 2018 U.S. Dairy Sustainability award, Royal Dairy is known for their incredible efforts to be consistently negative in their carbon emissions. Learn more about us at royaldairy.com or on Instagram @royalfamilyfarming
Do you test on animals?
Our products are never tested on animals and none of our ingredients are tested on animals. We are leaping bunny certified.
What are your animal care standards?
A licensed veterinarian and nutritionist oversee all practices and ensure the greatest animal care. Our standards include a rotating schedule to confirm a trained professional is on-sight daily to check each individual animal. Each employee is trained monthly via the F.A.R.M program.
- For more information regarding the F.A.R.M program visit nationaldairyfarm.com
BUSINESS FAQs.
What payment methods do you accept?
We accept all major credit cards including Visa, American Express, Mastercard, Discover. We also accept paypal, apple pay, google pay, venmo and facebook pay.
How do I check the status of my order?
You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
Can I make changes to my order?
We process orders very quickly so changes cannot be made if order was already packed for shipping. However, if your order was just placed, send an email to customerservice@nurst.com and we will do our best to resolve the situation.
What do I do if my product was damaged?
Oh no! Contact our care team at customerservice@nurst.com with your order number, and we’ll take care of you.
Where do you ship?
We ship to all 50 states in the United States.
Do you offer international shipping?
Not currently, but we hope to offer international shipping in the future.
What shipping methods do you offer?
We offer Standard Shipping (4-8 business days after fulfillment) for a flat rate of $4.00. Standard Shipping is free for all orders $75+.
What shipping carriers do you use?
We use USPS and UPS, depending on your location. We do not have the ability to change your shipping carrier.
How do I start a return?
Contact our care team at customerservice@nurst.com within 30 days of receiving your order, and we’ll start the refund. Just be sure to include your order number in your email.
SKINCARE FAQs
Are your products safe for kids/all ages?
We have formulated our original Nurst rapid repair cream for younger skin, including babies. Please consult your physician and patch-test the products on anyone under 18.
Is it safe to use Nurst if I am pregnant or breastfeeding?
There are no ingredients in any of our products that are contraindicated to pregnancy but please consult your physician.
Do your products have expiration dates?
All other products are tested to have an approximate 2-year shelf life unopened, and a minimum of 6 months once opened.
Can I use Nurst with other skincare products?
Yes. Nurst may be used with other skincare products. See our Instagram account for any recommendations for types of products we do not carry.
Can I use Nurst if I have sensitive skin?
We have formulated Nurst for use on sensitive skin including skin with eczema. However, since all skin is different, we recommend a patch test before starting any new skincare regimen.
How does Nurst rate on the EWG scale?
The majority of Nurst ingredients rate a “1” on the EWG scale. Nothing is above a 3.